• CAN I PLACE AN ORDER WITHOUT CREATING AN ACCOUNT?
  Yes, you can place an order as a guest. However, creating an account allows you to save shipping and billing details, view your order history, and track current orders. Subscribers also receive exclusive offers, invitations to events, and updates reserved for our community.

 

• WHAT CURRENCY DO YOU CHARGE?
  Domestic purchases are charged in Turkish Lira (₺).

 

• WHAT PAYMENT METHODS DO YOU ACCEPT?
  We accept Visa, Mastercard, Maestro, American Express, JCB, UnionPay, Visa Electron and Discover. All payments are securely processed through our payment gateway.

 

• HOW CAN I CONTACT YOU?
  For inquiries, email us at info@mayamu.co ; Our customer service will respond on weekdays within working hours: 09:00 AM to 06:00 PM (GMT+3, Istanbul time). Messages sent on weekends or public holidays will be addressed on the next business day.
  

 

• WHICH COUNTRIES DO YOU SHIP TO?
  We offer free global shipping and returns. Packages are dispatched from our central warehouse in İstanbul, Türkiye. Please note that we currently do not offer shipping to the following countries: Russia, Israel, Iran and Turkmenistan. For more information, please refer to our complete Shipping policy.

 

• ARE TAXES AND CUSTOMS DUTIES INCLUDED IN MY ORDER?
  For orders shipped to the United States, United Kingdom, and European Union, we cover all taxes and customs duties. However, for orders shipped to other countries, additional taxes, customs duties, or import fees may apply based on your local regulations. These charges are the responsibility of the customer and must be settled with the relevant authorities upon delivery. We recommend checking with your local customs office for more information before placing your order.

 

• HOW LONG DOES IT TAKE TO DISPATCH MY ORDER?
  Orders are usually dispatched within 1–2 business days from the day you place your order. During sale periods or public holidays, processing times may be longer. You can find more details on our Shipping page.

 

• WHAT IS YOUR RETURN POLICY?
  You have 14 days from the date your item(s) are delivered to you to request a return and ship them back. Items must be unworn and in their original condition with all tags attached. Please note that all purchased items must be returned in their original packaging. Items returned in alternative packaging will be automatically rejected. For full details about returning an item, please visit our Returns page.

 

• WHAT SHOULD I DO IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?
  If you receive a damaged or faulty item, please email us at info@mayamu.co with details and photos of the issue. Our team will review the matter and assist you as soon as possible.

 

• ARE ONLINE TRANSACTIONS SECURE?
  For payments made through www.mayamu.co, online verifications will be conducted directly with the respective financial institutions. Payment is secured by the partners in charge of managing the financial transaction.
• To safeguard the security of transactions, Mayamu performs risk assessments and implements fraud prevention measures for online purchases. Additionally, to ensure transaction security, we may request supplementary information for verification purposes.
• We reserve the right to cancel any transaction or order if the requested information is not provided in a timely or satisfactory manner.

 

• HOW CAN I CHANGE OR CANCEL MY ORDER?
  To change or cancel an order, contact us immediately at info@mayamu.co. We will do our best to accommodate your request. Please note that once an order is shipped, it cannot be modified or canceled. Always double-check your shipping details before completing your order, as Mayamu is not responsible for costs incurred due to incorrect information.